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Accessibility Statement

At Justrug, we are committed to providing an accessible experience for all customers, including individuals with disabilities. Our goal is to ensure that our website and services are user-friendly, inclusive, and aligned with recognized accessibility standards.

We use a combination of accessibility tools and technologies, including an accessibility interface that allows users with specific needs to adjust certain elements of the website’s user interface to improve their browsing experience.

Accessibility Standards

Our website aims to follow the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These standards help ensure that digital content is:

  • Perceivable – Information and UI components can be presented in ways users can perceive.
  • Operable – Navigation and interface components can be operated effectively.
  • Understandable – Information and user interface behavior are predictable and clear.
  • Robust – Content can be interpreted reliably by a wide range of assistive technologies.

We continually work to enhance the accessibility of our website as part of our ongoing commitment to inclusion and equal access.

Ongoing Efforts

Accessibility is an ongoing process. Justrug regularly reviews and updates its website to improve usability and compatibility with assistive technologies. Our development team conducts periodic audits and implements adjustments as needed.

Limitations & Known Issues

While we strive to make all areas of our website accessible, some parts may not yet fully meet WCAG 2.1 AA guidelines. Known areas that may present challenges include:

  • Certain third-party integrations (such as payment providers, review widgets, or embedded applications) that we do not control.
  • Occasional missing or inconsistent alt text on older product images.
  • Legacy theme components currently being improved for better keyboard navigation and screen-reader compatibility.
  • Filter and sorting menus that may require additional enhancement for smoother accessibility.

We are actively working to resolve these issues as part of our continuous improvement efforts.

Assistive Technologies

Our website is tested with common assistive technologies and browsers. However, the experience may vary depending on devices, operating systems, browser versions, or user configurations. We aim to improve compatibility across a wide range of environments.

Third-Party Disclaimer

Some content, features, or applications on our website are provided by third-party vendors. Because these components are not fully under our control, accessibility improvements may depend on the providers’ development policies.

Feedback & Support

We welcome feedback on the accessibility of our website. If you encounter any barriers or have suggestions for improvement, please contact us — we are here to help.

Email: support@justrug.com

We are committed to ensuring that every visitor enjoys a smooth and accessible shopping experience at Justrug.